Return and Refund Policy

At Soluna Store, we strive to ensure a seamless shopping experience for our customers. Our return and refund policy has been carefully crafted to address your concerns and provide you with a straightforward process. Please review the following guidelines:

Return Process

  1. Initiating a Return: Customers can initiate a return by contacting our customer service team within 30 days of receiving the product. You can reach out to us via email at or by calling +971 58 235 4014
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
  3. Packaging the Item: Please ensure that the product is securely packaged and in its original condition, including all accessories and packaging materials.
  4. Shipping the Item: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.

Refund Process

  1. Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria.
  2. Refund Issuance: If the product meets the return conditions, we will proceed with the refund. Refunds will be issued to the original payment method within 5-7 business days after the item is received and inspected.

Customer Requirements

  • Return Window: Customers must initiate the return process within 30 days from the date of receiving the product.
  • Product Condition: The product must be in its original condition, unused, and in its original packaging with all accessories included. Any items showing signs of wear or damage may not be eligible for a full refund.
  • Reason for Return: We ask that customers provide a reason for the return to help us improve our services and products. This information is valuable in our continuous efforts to enhance the shopping experience.

We aim to handle all returns and refunds promptly and fairly, ensuring that our customers are satisfied with their purchases from Soluna Store.

For any inquiries or assistance regarding returns and refunds, please contact our customer service team. We are here to assist you throughout the process and address any concerns you may have.

This policy is subject to change and may be updated periodically to better serve our customers. Please check our website for the most current information regarding our return and refund procedures.

Thank you for shopping with Soluna Store.

Contact us at for questions related to refunds and returns.